For our customers protection, every order that is placed by credit card is reviewed by our credit card security specialist. All information must be verified before the watch is shipped.
 

Yes, all customers are welcome to come visit our showroom! However, our office is in a high-security, wholesale-only building. Call us the day you are coming to gain special admission to the building. If you are coming to San Francisco to buy a specific watch, call us a few days ahead of time so that we can hold it for you.

We get all of our watches through a network of dealers that we have established over many years. We would not be able to supply you with a steady source without this network. When you call or e-mail us inquiring about a watch, occasionally we will have to check with our network about availability. Many customer requests have been for rare items. Please be patient. We only deal with reputable people. This is similar to the collectable coin, stamp, automobile, and of course the diamond business, etc...

Most of the watches we sell are in first-rate, excellent, or "like new" condition. Our definition of excellent condition, consists of the following.  The case, band, bezel, and crystal must not have any visible scratches. The crystal and bezel may be replaced with new Swiss-made non-Rolex if need be.  The scratch resistant sapphire crystals are purchased from the same factory Rolex obtains their crystals from.  In reference to the band, you may notice some stretch between the links if compared to a brand new watch, however, it will be slight. All the watches are thoroughly inspected, cleaned, professionally polished, maintained, and should offer you many years of service.  We do improve and change crystals, worn links, hands, and dials as needed.

We rarely hear a request for return; we do our absolute best to meet all of your expectations and more.  If for any reason you are not fully satisfied please give your sales representative a call. We offer excellent values on watches that are in excellent condition - better than you may think. We want to ship you a Rolex that you will want to keep forever.  Upgrades and trade-ins are available as well.  Please view our Terms and Conditions page for further information.

Yes! Customizing Rolex watches is normal. We can change the face color, band, and case with genuine Rolex parts. Diamonds and precious stones are usually added domestically. Typically these are done so well that it is very hard to tell that Rolex did not set them.  Also because of this, we can offer you the look you want at a fraction of the cost.  We also offer original Rolex set dials and bezels as well.
 

If you are located out of the State of California tax will not apply.

Yes, A and E Watches does offer Lay-Away plans.  Monthly payments may vary in price depending on the watch requested.  An initial non-refundable 15% deposit is required to hold the watch for purchase.  The remaining balance must be paid within 3 months of the initial deposit, if not the watch and deposit are forfeited.